How we work

An alternative that suits everyone

“Both the customer and I should leave a meeting with a positive gut feeling. Only then can I know for sure that I have laid a good foundation regarding personal assistance.”

These are Daniel Jönsson’s words, head of business development, responsible for distributing information about Lystra and the concept at large. Daniel is the first one to reach out to customers of Lystra Personal Assistance. Every week he meets with customers, families and assistants from other companies in the region, and every meeting is different.

We are aware that every situation and every type of assistance is unique in its own way. We must understand that the extent of and methods used for personal assistance cannot be completely predetermined, so to speak. The assistance needs to be personal, tailored to suit the needs of each individual. The foundation, however, should always be the same and remain stable.

It is called ”personal assistance” because it should be designed based on the customer’s needs. Our task is to help create the best possible conditions for our clients. Sometimes, however, it’s not that simple. Some customers may experience not having enough freedom to decide about the assistant’s work, hours, etc. This is not the way Lystra works, and we do not endorse these kind of methods. We emphasize the word ”personal” in personal assistance, since it should be something unique and tailor-made.

Becoming a customer

If you wish to switch to our services, we can help you with the entire process from beginning to end. Our goal is to make the transfer as seamless and positive as possible.

The first step is arranging a time to meet. We want to get to know you and vice versa, so that we can be on the same page as to what quality assistance really means. This way we can meet all your expectations. In the section How do I change provider? you can read more about becoming our customer.

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